Terms & Conditions for PAYA Cuisine, Rickmansworth

THESE TERMS AND CONDITIONS APPLY TO THE WEB SITE WWW.PAYA-CUISINE.CO.UK (THE "SITE"). PLEASE READ THIS STATEMENT CAREFULLY. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS THEN YOU SHOULD NOT ACCESS THIS SITE. ACCESS OF THIS SITE BY YOU SHALL BE DEEMED TO BE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. NOTHING IN THESE CONDITIONS SHALL AFFECT THE STATUTORY RIGHTS OF THE CUSTOMER.

General
1. This Site contains many of the valuable trademarks owned and used by PAYA Holdings Ltd ("PAYA" and "We" and "Us") and its subsidiaries and affiliates throughout the world to distinguish its quality products and services. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the express written permission of PAYA.
2. PAYA strives to ensure that the information contained in this Site is accurate and reliable. However, PAYA and the World Wide Web (or Web Site Host) are not infallible and errors may sometimes occur. You should take appropriate steps to verify all information on this Site before acting upon it. To the fullest extent permissible pursuant to applicable law, PAYA disclaims any warranty or representation of any kind, whether express or implied, as to any matter whatsoever relating to this Site, including without limitation the availability of the Site. PAYA may from time to time revise the information, services and the resources contained in this Site and reserves the right to make such changes without any obligation to notify past, current or prospective visitors. In no event shall PAYA be liable for any indirect, special, incidental or consequential damages arising out of any use of the information contained herein.
3. By entering this Site, you acknowledge and agree that the use of this Site is at your own risk and to the extent permissible by applicable law, in no circumstances, including (but not limited to) negligence, shall We be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use this Site or any material on any site linked to this Site (including but not limited to any viruses or any other errors or defects or failures in computer transmissions or network communications) even if We have been advised of the possibility of such damage. In addition, no liability can be accepted by Us in respect of any changes made to the content of this Site by unauthorised third parties. All express or implied warranties or representations are excluded to the fullest extent permissible by law.
4. Any goods displayed or provided on this Site are done so on an "as is" and "if available" basis and PAYA expressly excludes any warranties, conditions, representations or other terms with respect to this Site or the content or goods displayed on it, whether express or implied, unless expressly stated to the contrary.
5. Any software is downloaded at your own risk. If you are in any doubt as to the suitability of the software to be downloaded for your computer it is recommended that you obtain specialist advice before downloading it.
6. This statement does not affect your statutory rights and nor does this paragraph apply to PAYA's liability for products sold through the Site (please see our Products Terms and Conditions).
7. The Site may link to sites not maintained or related to PAYA. Hypertext links are provided as a service to users and are not sponsored by or affiliated with this Site or PAYA. PAYA has not reviewed any of all of the sites hyper-linked to or from this Site and is not responsible for the content of any other sites. The links are to be accessed at the user's own risk and PAYA makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to this Site. Further, PAYA does not implicitly endorse third-party sites hyperlinked to this Site. PAYA will also not be responsible for the content of any third party advertising or sponsorship that may appear on the Site nor for compliance of the same with any laws or regulations.
8. The Site may also contain references to other company, brand and product names. These company, brand and product names are used herein for identification purposes only and may be the trademarks of their respective owners. The images of people or places displayed, forms, structures, and graphics displayed or found within the Site are either the property of, or used with permission by PAYA. PAYA may be, but is not necessarily sponsored by or affiliated with any of the owners of the other company, brand or product name appearing on the Site, and makes no representations about them, their owners, their products or services. Any use by you of these marks, names and logos may constitute an infringement of the holders' rights.
9. The graphic images, buttons and text contained in this Site (and the Site's 'look and feel') are the exclusive property of PAYA and, except for personal use, may not be copied, distributed, or reproduced or transmitted in any form or by any mean, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of PAYA. The content, arrangement and layout of the Site, including, but not limited to, the trademarks, service marks, package designs, text, and content, are proprietary and are protected from copying, imitation, communication, or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without the express written permission of PAYA.
10. Any unauthorized use of the materials, structure, sequence, arrangement, or design of the Site, or trademarks, service marks, or trade dress found within the Site may violate civil or criminal laws, including, but not limited to, copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
11. By visiting the Site the User does not acquire or obtain by implication or otherwise, any license or right to use or make additional copies of any materials or information displayed on the Site.
12. If you decide to register with this Site, you will be asked to create a password. You must keep this password confidential and must not disclose it to anyone. If you believe someone else knows your password, please contact our Customer Service team on 0800 756 6699. PAYA reserves the right to suspend your registration if you breach these Terms and Conditions.
13. If any part of these terms and conditions is, at any time, found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms and conditions. These terms and conditions shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties' intent. Any such invalid or unenforceable part or parts shall be severable from these terms and conditions, or the validity of the part(s) in question in any other jurisdiction shall not be affected thereby.
14. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
15. These terms and conditions are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. This Site is for use only by persons who access it from within the UK. Goods available from this Site are available only to residents of (or companies incorporated in) the UK. We make no representation that any material contained on this Site is appropriate for any other jurisdiction.
16. Free customer technical support is provided to you the customer by the means of a Live Chat facility. We make every effort to ensure we have an agent online to support you during business hours however sometimes we may not have someone to hand. In which case we encouage you to call your local branch.
PRODUCT TERMS AND CONDITIONS
1. In these PRODUCT terms and conditions ("Conditions") the following words and expressions shall have the following meanings:-
  1. the Customer, you, your: means you, the customer, who buys the Products from PAYA;
  2. PAYA, Our and We: means PAYA Holdings Ltd (or in the case of franchisee stores, a franchisee of PAYA Holdings Ltd);
  3. the Products: means the products supplied by PAYA to the Customer; and
  4. the Web Site: means any web site run by PAYA, including but not limited to www.paya-cuisine.com,www.paya-cuisine.co.uk, www.paya.me, www.paya.us
2. Order and Acceptance
  1. These Conditions shall apply to all orders and contracts for the supply of the Products by PAYA to the Customer. All orders for the Products shall be deemed to be an offer by the Customer to purchase the Products in accordance with these Conditions. Any variations to these Conditions must be in writing, otherwise they will not be binding on either party.
  2. The acceptance of orders for the Products shall be at the entire discretion of PAYA. Our acceptance of an order occurs when you receive an on-screen message confirming your order has been placed at which point, your contract with PAYA is made and up until this point, We may decline to provide You with the goods without giving any reason.
  3. You may not place any orders on Our Web Site if you are under 16 years of age.
3. Prices and Payment
  1. Unless otherwise stated in writing the prices quoted by PAYA on the Web Site are inclusive of VAT and any other applicable taxes.
  2. The price of the Products will be as quoted on the Site at the time you confirm your order (by clicking the checkout button) subject only to any inadvertent technical mistake which We shall not be liable for. The price for your order shall be deducted from your account at the time your order is placed. We reserve our right to terminate this agreement with you if We are refused authority for payment or reasonably believe that payment will be refused at any stage.
  3. You can pay by any of the methods listed in our checkout screen. Please make sure that if your order is placed using a credit or debit card, such card is valid on the date of despatch of your order.
  4. When you input your postcode into the Web Site, you are automatically directed to the Web Site referring to Your local branch. Please note that prices, minimum spend restrictions and maximum cash spend restrictions vary from branch to branch. In addition, if you order on-line, the price charged may be different to the price for the Products had they been ordered in-store or by telephone.
4. Changes to your Order
  1. If you wish to cancel, amend or complain about your order, please telephone your local branch, details of which will be included in the confirmatory e-mail sent to you upon placing your order. If you amend your order, the price charged will be the price for the amended order. If you paid by Credit card the price difference will need to be paid separately to the branch or any refund would need to be processed by our Customer Services team. Please note that as promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.
5. Delivery
  1. We will aim to provide you with your ordered Products as close as possible to your requested delivery/collection time. Delivery times are only estimations and we will not be held liable if an order is earlier or later than anticipated.
  2. The Customer agrees to accept delivery of the Products at the agreed time and place of delivery.
  3. We can only fulfil an order for large quantities at the discretion of the branch from which you are ordering.
  4. If you have chosen for the Products to be delivered, PAYA will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then We will not refund you the price for your order and will charge you for the full amount of your order.
  5. Products are subject to availability. If your products are not available, We may offer you a reasonable substitute of equivalent quality and price or We may call you to tell you that your ordered products are not available and to ask you if you would like to order something else. This may affect the price you pay.
6. Transfer of Property
  1. Risk in the Products shall pass to the Customer on delivery.
  2. The Customer acknowledges that all intellectual property rights in the Products do and shall continue to belong to PAYA and the Customer agrees that it will not infringe any of PAYA's intellectual property rights.
7. Oral Statements
  1. The Customer agrees that, in the event of any conflict, written information about the Products supplied by PAYA shall prevail over any oral statements made by PAYA or by PAYA's employees or agents (although PAYA shall be responsible for any fraudulent misstatements). PAYA shall use all reasonable efforts to ensure that its written information about the Products is accurate.
8. Promotions
  1. From time to time, our products may be subject to special offers. Any special offers shall be subject to these Terms and Conditions which will prevail if there is inconsistency between the terms of the special offer and these Terms. We may change the terms of special offers or withdraw them at our discretion but We will honour any order placed by you before the offer is withdrawn subject always to manifest technical errors.
  2. All deals are valid within the promotional period, are subject to change and are not valid in conjunction with other offers, unless otherwise stated.
9. Limitation of Liability
  1. To the fullest extent permitted by law, PAYA excludes all liability arising out of its supply of the Products and in particular shall not be responsible for any loss or damage, arising directly or indirectly out of or in connection with delay beyond the estimated time or date of delivery; any circumstances over which PAYA had no control of the consequences and which PAYA could not avoid by the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by the Customer or others.
  2. In any event, PAYA's liability to the Customer will not exceed the total price charged for the relevant items.
10. Marketing
  1. By ordering from PAYA either by phone or online, you agree to be placed onto the mailing list for SMS, email and any other technology that may arise.
  2. We will continue to send you promotions at irregular intervals until you request to remove yourself from such marketing.
  3. You can opt in or out of marketing from your members account in the notification section. Alternatively go here to opt out anonymously.
  4. We will do our best to remove you instantly however you may continue to receive any future scheduled emails.
  5. Any content in our broadcasts are for information purposes only, many images will be used from external sources for illustration.
11. Franchisees
  1. PAYA Holdings Ltd operates independently from each branch. Each franchise has their own director and any complaints must be taken up with the relevant branch. The management company PAYA Holdings Ltd takes no responsibility for our franchisee's actions.
  2. Depending on your local branch, your contract may be with an outlet owned by PAYA Holdings Ltd or with an outlet owned by its franchisee. Details of the branch which fulfils your order (and with whom your contract is made) will be included in the confirmatory e-mail sent to you upon placing your order. Please note that PAYA Holdings Ltd facilitates payment to its franchisees for all credit or debit card orders placed through the Web Site so that it collects such payments and remits them to the franchisee where appropriate.
12. Law
  1. Any contract to which these Conditions apply (and these Conditions) shall be governed by and construed in accordance with the laws of England and PAYA and the Customer submit to the non-exclusive jurisdiction of the Courts of England.

Thank you for visiting our Web Site.

This site is owned and operated by PAYA Holdings Ltd, a company registered in England and Wales, whose registered office is at 691 High Road, London, N12 0DA. Company registration number: 11435990. Telephone: 0800 756 6699.

Last updated 13/07/2018 - Amended new company information to reflect PAYA Holdings Ltd.

To make a SAR, please write to us at:

FAO: The Manager

Ref: Subject Access Request

PAYA Cuisine

1 The Green

Croxley Green

Rickmansworth

Hertfordshire

United Kingdom

WD3 3AJ

Introduction

PAYA Cuisine are committed to providing a professional product & service, and that involves protecting the privacy of our visitors and customers. This means that we'll protect the personal information of all visitors who access our websites or services through any mobile application, platform or device (collectively, the "Services"). We believe in total transparency and this privacy policy explains how PAYA Cuisine, PAYA Holdings Ltd (our Data Processor), our subsidiaries and affiliates collect, share, and use your personal information. You'll also find information about how you can exercise your privacy rights. By using our Services you agree to PAYA Cuisine using your personal information as described in this privacy policy. The terms "we", "us" or "our" are each intended as reference to PAYA Cuisine, accessible via paya-cuisine.co.uk, and any terms not defined in this privacy policy are defined in our Terms & Conditions.

Data handlers

The Data Controller for this website and its associated operations is PAYA Cuisine. The Data Processor is PAYA Holdings Ltd, located at . For the purposes of this policy these two entities shall hereby be referred to as the Controller and Processor, respectively.

Privacy Policy

We strive to make our website fully compliant with all privacy laws, including the GDPR. To help you digest our full policy, below is a table of contents.

Information we collect from you
The personal information that we may collect about you broadly falls into the following categories:
1. Information that you provide voluntarily
  
  Certain parts of our Services may ask you to provide personal information voluntarily.
  
  For instance:
  - Registration information:
    
    When you create a PAYA Cuisine member's account, sign-up or fill in forms on the Services, we collect information about you including your name, address, telephone number, email address and the password you create. Please note your password is stored in an encrypted format that cannot be hacked.
  - Transaction information:
    
    We collect information relating to your Orders, including payment information (e.g. part of your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your full credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each delivery Order.
  - Information regarding your marketing preferences:
    
    We collect information about your preferences to receive marketing information any time you subscribe or unsubscribe.
  - Feedback:
    
    When you post messages and reviews of the Services or you contact us, for example with a question, problem or comment, we collect information about you including your name and the content of your query. If you contact our website operator's customer support teams, they will record and keep a record of your conversation for quality and training purposes and to aid in the resolution of your queries.
2. Information that we collect automatically
  
  When you access our Services, we may collect certain information automatically from your device.
  
  For instance:
  - Activity information:
    We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.
  - Cookies and similar technologies:
    
    We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services). For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, see our Cookies Policy.
3. Information that we obtain from third party sources.
  
  From time to time, we may receive personal information from third party sources, including advertising networks but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
  
  For instance:
  - Analytics reports and market research surveys:
    
    We collect information from our third party affiliates about the way you respond to and engage with our marketing campaigns so that we can customise our marketing and Services accordingly.
  - We may also receive aggregated information in the form of audience segments from third party sources in order to display targeted advertising on digital properties operated by organisations like Facebook and Google.
Our use of collected information
Examples of how we may use this information include:
1. Information that you provide voluntarily
2. Information that we collect automatically
  When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID.
  - Activity Information
    
    We analyse your buying habits and how you interact with our Services so that we can suggest food options we think you would like to try. If you choose to share your geo-location with us, we may use this information to show you content that is local to you; this information will also help smooth the effective and speedy delivery of your Order. We may also provide you with customised content and advertisements based on your previous interactions with our Services and our knowledge of your preferences which we understand from your usage and buying history relating to the Services.
    
    We enable you to access your Order history so that you can easily reorder. We may also collect information about your interaction with our emails and other forms of communication.
  - Cookies and similar technologies
    
    We may work with advertising affiliates that serve advertisements on our Services on the websites and services of third parties. Some of those networks use cookies which allow us to display advertisements that are personalised to your interests based upon your internet browsing activity.
    
    Like many websites and online services we use cookies and other technologies to maintain a record of your interaction with our Services. Cookies also help us to manage a range of features and content as well as to store searches and re-present your information at the point of Order. For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, please see our Cookie Policy.
3. Information that we obtain from third party sources
  - Analytics reports and market research surveys
    
    We analyse information we collect from our third-party service providers (such as Google, Facebook, Amazon and other affiliates) to understand how you engage with our Services and advertisements (e.g. whether you have clicked on one of our advertisements). This helps us to understand your preferences and recommend you Services which are tailored to your interests.
Who we share personal information with
In delivering the Services to you, depending on the circumstances, we may share your personal information with the following entities:
1. Companies within the PAYA Cuisine group of companies (which means our subsidiaries and affiliates, our ultimate holding company (if applicable) and its subsidiaries and affiliates either now or at any time in the future) - these companies act for us and process your personal information for the purposes set out in this Privacy Policy.
2. Third parties who undertake various activities to promote and support our Services. This includes 3rd party customer support agents, website and application support and hosting providers, marketing service providers, eCRM partners, transaction SMS and email providers, potential delivery companies who deliver your Order to you, market research companies and payment processing providers which process payment card transactions - any of these third parties might be inside or outside your country of residence. We make every effort to ensure that your data is held within United Kingdom.
3. As mentioned in section 2 above, we may also share information with other companies operated by our Data Processor (PAYA Holdings Ltd) and third parties (for example, in the food, drink and entertainment sectors) so that they can contact you about goods or services which may interest you.
4. If any part of our business enters into a joint venture, purchases another business or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their agents and advisors. In these circumstances we will always inform the relevant entities that they must only use your personal information for the purposes disclosed in this Privacy Policy.
5. Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
6. Any other person provided that we deem appropriate. We will not sell your personal information to external companies unless we have your permission or are required by law to do so.
Legal basis for processing personal information

Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.

Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Order when you want it). However we will also use your personal information where it is in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to "protect your vital interests" (this is legal speak for saving your life) or those of another person (e.g. in a case where another person's life is in danger).

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we'll also explain the possible consequences of you not providing it).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "How to contact us" below.
International data transfers

We may transfer your personal information to countries other than the country in which you are resident. PAYA Cuisine currently only uses website servers that are located in the United Kingdom. Some of our providers may use non UK servers which means that when we collect your personal information they may process it in any of these countries.

Whilst these countries may have data protection laws that are different to the laws of your country, you can rest assured that PAYA Cuisine takes care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy. Some of the safeguards we rely on include, where appropriate, using the European Commission's approved standard contractual clauses with our suppliers, intra-group transfer agreements (so that we can safely transfer your data between any PAYA Cuisine branch we currently have, or may have in the future) and contracting with Privacy Shield certified companies in the United States, where this is appropriate.
Security

We place great importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organisational measure/industry standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.

The security measures we use are designed to provide a level of protection security appropriate to the risk of processing your personal information. Where you have chosen a password which allows you to access certain parts of the Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to use a unique password for our Services. We will not be liable for any unauthorised transactions entered into using your name and password.
Data retention

PAYA Cuisine member's will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations).

If you object to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.

We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.
Your data protection rights
PAYA Cuisine respects your privacy and data protection rights. Below is a summary of your rights in respect of the personal information of yours which we(and our affiliates) handle:
- PAYA Cuisine provides you with the tools to access, review or update your personal information at any time through your account. If you wish to request deletion of your personal information, you can do so by contacting us using the contact details provided under the "How to contact us" heading below. We don't currently hold any data on you that you cannot already remove from the members area of this website.
- You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can exercise these rights by contacting us using the contact details provided under the "How to contact us" heading below.
- You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by amending your profile accordingly.
- Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Links to third-party sites

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by PAYA Cuisine. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.
Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

We encourage you to periodically review this page for the latest information on our privacy practices.
How to contact us
If you have any questions or concerns about this Privacy Policy or otherwise, please contact the manager of our shop:
- By email at:
  - [email protected]
- By writing to us at:
  - FAO: The Manager
    
    Ref: Privacy Policy
    
    PAYA Cuisine
    
    1 The Green
    
    Croxley Green
    
    Rickmansworth
    
    Hertfordshire
    
    United Kingdom
    
    WD3 3AJ
The controller of your personal information is the PAYA Cuisine member's entity in the country in which you use our Services.

Your contact details may be shared with our service provider and between our other companies for reasons not limited to that of fraud prevention and marketing. Your payment details are not accessible by PAYA Cuisine or our service providers and are kept completely private; they are not stored on our systems.

We use cookies to improve the quality of our site and service, and to try and make your browsing experience meaningful. When you enter our site our web servers send a cookie to your device which allows us to recognise your device but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when for example you log-in to the site, then we know that the cookie information relates to you.

By proceeding beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences. If you do not consent to us storing cookies on your machine then please do not use the website.

What are cookies?

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.

Cookies are very important for the general use of an interactive website.

Types of cookies (categories)

The cookies used on this website are explained below and based on the International Chamber of Commerce guide for cookie categories.

Necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Performance cookies

These cookies collect information about how visitors use our website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, we are able to offer live chat services by storing a cookie which keeps track of your conversation with us. These cookies may also be used to remember changes you have made to text size, fonts and other parts of our web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting & sharing cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks that have our explicit permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. We do not currently use these sort of cookies.

For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/your-ad-choices.

List of cookies used on www.paya-cuisine.co.uk

Cookie Name	Provider	What Is It For?	Category	Validity
__cfduid	CloudFlare	Used by our CDN provider to identify a unique user.	Performance	< 24 Hours
__tawkuuid	Tawk.to	Used by our live chat provider to identify a unique user.	Functionality	< 6 Months
__utma	Google Analytics	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	Performance	< 2 Years
__utmb	Google Analytics	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	Performance	< 24 Hours
__utmc	Google Analytics	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.	Performance	Session
__utmt	Google Analytics	Used to throttle request rate.	Functionality	< 24 Hours
__utmz	Google Analytics	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	Performance	< 6 Months
_pk_id.*	Matomo Analytics	Used to identify an individual user.	Performance	< 2 Years
_pk_ses.*	Matomo Analytics	Used to identify a user's current session.	Performance	< 24 Hours
HTTP_REFERER	PAYA Cuisine	A server based parameter which tracks the last page access so we can pass data from one page, to the next one. It is also used to reduce security breaches.	Necessary	< 24 Hours
PHPSESSID	PAYA Cuisine	Used by our server to identify a user's session. We store and retrieve user data from our database based on this value.	Necessary	Session
Tawk_*	Tawk.to	Used by our live chat provider to identify the web socket channel you are subscribed to so you can communicate securely & privately.	Functionality	< 6 Months
TawkConnectionTime	Tawk.to	Used by our live chat provider to identify when you first connected to their platform.	Performance	Session
tawkUUID	Tawk.to	Used by our live chat provider to identify a unique user.	Performance	< 6 Months
zpos_loadbalancer	ZPos	Used by our CDN provider so they know which server to direct traffic too as we used a clustered server setup.	Necessary	Session

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